First ever eBay negative feedback

[PR19_Kit]

For the first time ever I had to give negative feedback to an eBay trader, mrdecalpaper.

I ordered a pack of clear and white decal paper from the above trader, whom I'd dealt with before and was quite satisfied. This time they said my order had been dispatched but after 10 days had still not arrived. I messaged them with no response and after a 2nd message they replied to say they were still, waiting for supplies! So how did they 'dispatch' them, eh?

I asked for my money back and for the order to be cancelled, and STILL had no response, so involved eBay in the issue and had a full refund, thank goodness.

Those guys are NOT on my Xmas card list for sure.

[NARSES2]

This time they said my order had been dispatched but after 10 days had still not arrived. I messaged them with no response and after a 2nd message they replied to say they were still, waiting for supplies! So how did they 'dispatch' them, eh?

To say something is on it's way when it hasn't even gone is about as bad as it can get. Shame

[zenrat]

Sadly that sounds familiar.

I quite often have to explain to irate customers that the message they have from the seller of their goods saying "your item has been lodged with Australian Post" doesn't mean that it has been posted.
It actually means the seller has told AP they are going to send something and AP has issued them a tracking number.

[NARSES2]

It actually means the seller has told AP they are going to send something and AP has issued them a tracking number.

I think that's started to occur in the UK as well.